FAQs

How much is delivery?

Standard UK delivery is £4.95, or free on orders of £40 or more. Larger items that need two-person delivery, such as mirrors and olive trees, are £29.95. See our shipping policy for full details.

How long will my order take?

Standard items are usually dispatched within 1–3 working days and delivered the next working day by tracked courier. For two-person delivery items, the delivery team will contact you to book a date. Please allow around 2 weeks.

Do you deliver outside the UK?

Not at the moment. We deliver to UK addresses only, and some items can't be delivered to Northern Ireland, the Isle of Man or the Scottish islands.

Can I return something?

You can cancel within 14 days of delivery, as set out in our refund policy. Items must be unused and in their original packaging, and the cost of returning them is yours.

What if my item arrives damaged?

We're sorry if that happens. Please email us within 48 hours of delivery with your order number and photos, and we'll arrange a replacement or refund at no cost to you.

How do I look after faux flowers and plants?

Dust them gently with a soft, dry cloth, or use a hairdryer on a cool setting. Keep them out of strong direct sunlight to help prevent fading.

Can I put fresh flowers in your vases?

Some of our decorative ceramic vases are designed for faux or dried flowers. Where this applies, it's noted on the product page, and you can line the vase with florist's cellophane to hold water.

Are your lanterns safe to use with candles?

Lanterns with a glass holder are designed for candles, but please never leave a lit candle unattended. Where a product is designed for LED candles only, we say so on the product page.

How can I contact you?

Email us at rhladmin@regalhomeliving.co.uk or use our contact form, and we'll get back to you as soon as we can.