Refund policy
Cancelling your order
Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of the day you receive it. To cancel, email rhladmin@regalhomeliving.co.uk with your order number within that period, then return the items within 14 days of telling us.
- Items must be unused, complete and in their original packaging.
- The cost of returning items is your responsibility. We'll arrange a courier to collect from your delivery address, confirm the cost with you before booking, and deduct it from your refund.
- We'll refund the price of the items and your original delivery charge (up to the cost of our cheapest delivery option for that item) within 14 days of receiving them back.
- If an item has been used or handled beyond what's needed to inspect it, we may reduce the refund to reflect its loss in value.
We don't offer exchanges. If you'd like something different, please cancel and place a new order.
Damaged, faulty or incorrect items
If anything arrives damaged or faulty, or you receive the wrong item, please email us within 48 hours of delivery with your order number and photos of the item and its packaging. We'll arrange collection at no cost to you and offer a replacement or a full refund. Please keep all packaging until the issue is resolved.
This doesn't affect your rights under the Consumer Rights Act 2015.
How refunds are paid
Refunds are made to your original payment method. Please allow a few extra days for your bank to process them.
Contact us
For any return question, email rhladmin@regalhomeliving.co.uk.